AUREL AUDIO / CUSTOMER SUPPORT

Withdraw from your purchase

Direct purchases have a 14-day refund window, including after download or activation. Statutory remedies for faulty or misdescribed digital content remain available beyond it. Read the purchase terms.

If your receipt says “Sold through Link,” you can also contact Link payment support or manage the purchase in Link. Aurel handles software and activation support and coordinates requests received here. Link’s applicable refund policy may provide additional rights.

Use this form or email an unequivocal withdrawal statement to support@aurel-audio.com. If you cannot find the order reference or no longer have access to the purchase email, contact support. Retailer purchases follow the seller's procedure and applicable law.